Configuration¶

All the configuration is made in Lime Admin, under Settings -> Softphone Connector.

Limetypes to Search¶

Select the Limetypes that should be searched for matches on phone number. It is only possible to select Limetypes that have a property of type phone. The order of the limetypes defines the priority to find matches on. Common limetypes to consider are Person, Company, and Coworker.

Properties to Match With Phone Number From Incoming Call¶

Each Limetype requires a list of properties to match the phone number on. It is only possible to select properties of type phone.

Example¶

The following configuration will first search the person limetype for matches, and if none are found, search the limetype company.

Lime Admin config - company location fields example

{
    "limetypes": [
        {
            "properties": [
                "phone",
                "mobilephone"
            ],
            "limetype": "person"
        },
        {
            "properties": [
                "phone"
            ],
            "limetype": "company"
        }
    ]
}