GDPR¶
What Is Done with Personal Data¶
The phone number of the person calling is included in the URL that the softphone system is executing.
Why Personal Data Is Needed¶
The phone number is the key to find the person card in Lime CRM.
What Personal Data¶
Only the phone number. There is no additional data that defines which person it belongs to and it is never logged or stored by this integration in any kind of combination with other personal data.
Transfer of Personal Data¶
Personal data is not transferred between systems by any other means than through the URL it is made part of as described above.
Logging of Personal Data¶
All endpoint calls are logged in Lime CRM. The logs are cleared as per the normal Lime CRM routine.
Possible Avoidance of Using Personal Data¶
No, the phone number is an essential part to be able to identify and open the correct person card in Lime CRM.