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Requirements

Lime CRM

  • Lime CRM Web Client.
  • One of the following environments:
    • Lime Cloud (if cloud with customizations, then lime-crm >= 2.815.0).
    • On-premise: Lime CRM server 2024.2 or later.

Softphone System

  • When a user answers a call, be able to open a new browser tab and call a URL on the format https://<servername>/<databasename>/limepkg-softphone-connector/open/<phonenumber>. The server and database names can be hardcoded. The provided phone number of the person calling in can either contain a country code or not.